Did you know you can receive automatic refunds directly to your SPUD account? This is useful for customers who order on a regular basis as the credit will be available right away.

  1. To request a refund, head on over to the β€œReorder / Refund Request” page found in the drop-down menu under your name, when you sign into your SPUD account.

2. Here you can view any past invoices and place any refund requests if you are not 100% happy with any items in your order.

3. On the refund page, you can enter the quantity and reason for the refund request. By filling in the request through your account, we can then track these kinds of errors

4. If you would like to add more details, please scroll down to the end of the order. There will be a box where you can include additional notes before submitting the refund. This will also give us more insight into why you would be requesting a refund for an item, as you are able to leave additional notes at the very end of the page on refund tool.

We recommend reporting any spoiled or missing items as soon as possible. We do not accept any returns or exchanges. All invoices are considered accurate after 14 days and will be ineligible for refunds. Refunds on account Profiles are valid on the primary account only. SPUD Reserves the right to deny refunds at any time.

If you still need help or have any other questions please contact us

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