Pre-Authorizations
Spud Support avatar
Written by Spud Support
Updated over a week ago

To improve the security of our payments, we are bringing our payment procedure in line with current e-commerce regulations. Our system now runs a pre-authorization on every Spud order one day before the delivery date.



Credit Cards

For security reasons, when you place any order with Spud, we must run a pre-authorization on your payment card for an amount slightly higher than your order total before discounts, to ensure that the card on file is valid. These funds are held at your bank, not by Spud directly.

It may appear that you have been charged twice, but rest assured, one charge is just the pre-authorization, and will be reversed when the actual payment is completed. Please note that it can take 3-7 business days for the funds to be released by the bank.

Sorry for any inconvenience this may cause.

Please note that the final charge may be slightly lower than the original confirmation, due to some items being out of stock or substituted. This will be reflected in the final amount billed to your payment card.

Please make sure there are sufficient funds in your account the day before your scheduled delivery to allow for the processing of final charge, otherwise your order may get canceled, and you will be notified accordingly.



Visa/Mastercard Debit Cards

For security reasons, when you place any order with Spud, we must run a pre-authorization on your debit card for an amount of $0.01, to ensure that the card on file is valid. The actual payment is completed day before delivery or your scheduled delivery day.

Sorry for any inconvenience this may cause.

If your card does not have sufficient funds for your purchase with Spud one day before your scheduled delivery day, then the final charge will get declined by your bank. In such a case, your order will get canceled, and you will be notified by email separately.


When a pre-authorization is declined due to insufficient funds or expired card credentials, you will have the ability to update your card on file through the website!

Once the new card information is saved, the system will run another pre-authorization in order to complete the delivery successfully.

Failure to update the method of payment after a declined pre-authorization will result in order cancellations.


We believe in complete transparency, and as such have added disclaimers to the following sections of the website:

  1. Payment Details Page:





  2. The Order Review page above where you complete your order:

The pre-authorization is released by Spud the day of delivery. We recommend if you are still not seeing the pre-authorization funds back in your account after 3-7 business days to please contact your bank to follow up.

You may be charged for your groceries one day before delivery at the earliest or one day after your delivery at the latest.



If you still need help or have any other questions please contact us


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