Anytime you receive an order that isn’t right, please let us know about it. We do track all these errors so that our various teams can investigate further and make the necessary changes to improve the process.
Did you know you can receive automatic refunds directly to your SPUD account? This is useful for customers who order on a regular basis as the credit will be available right away and will automatically be applied to your next order.
Account credits are automatically given for all refunds by default. As our most popular option, this allows for immediate reimbursement to by applied to your very next order. Credits can be seen on our Balance, Credits & Refunds page of your online account.
In the event that you'd prefer a refund back to your method of payment, please contact our Community Care Team. Please understand that once this has been done that it can take 3-5 business days for your bank to take care of the return of the funds to your account. This extra length of time is the main reason we default to account credits for all refunds as it can take up to 14 days to see the funds available in your account depending on your financial institution.
Bottle deposits and Curtesy credits are not eligible for refunds back to methods of payment as they hold no value outside of SPUD.
If you still need help or have any other questions please contact us.