Anytime you receive an order that isn’t right, please let us know about it. We do track all these errors so that our various teams can investigate further and make the necessary changes to improve the process.
As per our refund policy, you can receive automatic refunds directly to your Spud account. This is useful for customers who order on a regular basis as the credit will be available right away and will automatically be applied to your next order.
Account credits are automatically given for all refunds by default. This allows for immediate reimbursement to by applied to your very next order. Credits can be seen on our Balance, Credits & Refunds page of your online account.
In the event that you'd prefer a refund back to your method of payment, please contact our Community Care Team. Please understand that not all refund requests are eligible for a return back to the method of payment. Once this has been done that it can take 3-5 business days for your bank to take care of the return of the funds to your account. This extra length of time is the main reason we default to account credits for all refunds as it can take up to 14 days to see the funds available in your account depending on your financial institution.
Bottle deposits and Courtesy credits are not eligible for refunds back to methods of payment as they hold no value outside of Spud.
Please report any spoiled or missing items as soon as possible. We do not accept any returns or exchanges. All invoices are considered accurate after 7 days and will be ineligible for refunds. Refunds on account Profiles are valid on the primary account only. Spud Reserves the right to deny refunds at any time.
If you still need help or have any other questions please contact us.