With colder months ahead, darker days and poor weather conditions may have an impact on your delivery experience. Here at SPUD, we're doing everything we can to ensure we can continue to deliver fresh food and keep our communities safe.

Our priority is always to ensure that your produce and groceries arrive in the best condition possible. On days where the temperatures fall below -10C (especially in Alberta), we instruct our drivers not to leave boxes outside on doorsteps.

Below is a list of steps you can take to ensure that your SPUD order arrives on time, in great condition, even during the cold winter months.

  • Provide a cell phone number for your account, so we can reach you if you aren’t at home to receive your delivery

  • Provide alternate instructions with our Customer Care team to ensure your bin isn’t left on the doorstep. This can include:

    • Garage door codes

    • Covered porches

  • Let us know if a neighbor is able to receive a delivery on your behalf

  • Leave your lights on the day of your delivery! This makes it easier for our drivers to find your home on dark evenings, and also keeps them safe getting to and from the delivery van with your order.

  • Shovel your driveway or walkway, to ensure our drivers can complete deliveries without any problems

You may receive a phone call from a driver on an evening where no one is at home to answer the door, as their goal is to keep all of your food fresh and in great shape. Thanks for working with all of us here at SPUD.ca to guarantee great quality products all winter long.

If you still need help or have any other questions please contact us below, or chat with us live using the chat bubble on the bottom right of this page!

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