To improve the security of our payments and to keep our payment procedure in line with current e-commerce regulations, our system runs a pre-authorization on every SPUD order one day before the delivery date.


For security reasons, when you place any order with SPUD, we must run a pre-authorization on your credit card for an amount slightly higher than your order total (before discounts), to ensure that the card on file is valid. These funds are held at your bank, not by SPUD directly.

If you happen to see this pre-authorization, it may appear that you have been charged twice. Rest assured, one charge is just the pre-authorization and will be reversed when the actual payment is completed on the day after your order is delivered.

Please note that it can take 3-7 business days for the funds to be released by the bank.

We apologize for any inconvenience this may cause.

Please note that the final charge may be slightly higher, or lower, than the original confirmation, due to factors from variably priced items. For instance, those measured by weight. This will be reflected in the final amount billed to your credit card.


Once your order arrives, our system runs the actual charge as shown on your invoice and the pre-authorization is automatically released.


In the event that a pre-authorization is declined, we will send an email notifying you of the decline, allowing you the opportunity to update your payment method on file before the order is cancelled:

When a pre-authorization is declined due to insufficient funds or expired card credentials, you will have the ability to update your card on file through the website!

Once the new card information is saved, the system will run another pre-authorization in order to complete the delivery successfully.

Failure to update the method of payment after a declined pre-authorization may result in order cancellations.


We believe in complete transparency, and as such have added disclaimers to the following sections of the website:

  1. Payment Details Page:





  2. The Order Review page above where you complete your order:

The pre-authorization is released by SPUD the day of delivery. We recommend if you are still not seeing the pre-authorization funds back in your account after 3-7 business days to please contact your bank to follow up.


If you have any questions relating to our office program, please reach out to our team at office@spud.ca.

If have any other questions please contact us

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