To maintain quality and freshness, some items are delivered frozen. To keep it frozen, this item will be shipped in a freezer jacket with dry ice (solid CO2).
You can simply leave your dry ice pouches directly in the freezer jacket where they were packed, and we will take them back when we deliver your next order.
Frozen Products FAQ's
Why is this product coming packed frozen?
All items labeled frozen are packed in freezer jackets with dry ice to keep them frozen through the transfer process.
But this product didn’t come this way before, why the change?
We have changed the process in order to provide consistency for all items labelled ‘frozen’ on our website.
What if I don’t want it frozen? Can I request it to not be packed that way?
We have to maintain a level of consistency for all products labelled ‘frozen.’ You may thaw the product when it gets to you. Typically a loaf of bread takes 1-3 hours to fully thaw. Buns or other baked product may take even less time.
What do I do with the packaging materials?
When ordering frozen items, the item(s) will be shipped in a freezer jacket with dry ice. This is to ensure it stays frozen and is still as fresh as possible once it's been delivered to you! Including dry ice with your frozen items is necessary to ensure you are receiving the best quality products possible.
As dry ice evaporates, what was once a frozen block of dry ice transforms directly into a gas, skipping the liquid phase entirely!
Keep dry ice away from children. There is a frostbite risk when handling. Only handle with gloves or by the plastic bag that the dry ice is shipped in. Do not remove the dry ice from the plastic bag. To dispose of dry ice, place in a well ventilated container or leave it in your SPUD bin and take it outside where small children and pets cannot reach it. Simply let it sublimate away!
If you still need help or have any other questions please contact us below, or chat with us live using the chat bubble on the bottom right of this page!